General Information
Network Status
Local Access Numbers
Servers and Settings
Min System Requirements
Supported Software
Spam & Security
Virus Protection
Tech Tips & Support Links
Virtual Applications

Speed Test

Isp City's Problem Resolution Service Need assistance from a support representative? Click here for information.

Problems accessing websites

• Are you able to get to other websites that are not in cache - i.e., pages you have not been to before?
• Reboot the computer, re-connect and try again.
• Are you staying connected to the Internet?
• Verify Internet Explorer Connection Settings
• Delete cookies. See Cookies for more information. See the Microsoft article, Check for Corrupted Cookies.
• See also Dialup Connection Routing problems
• Transmission Control Protocol/Internet Protocol (TCP/IP) may not be installed or is not functioning correctly. See the Microsoft article, Verify that TCP/IP Is Installed and Functioning Properly and that the you have the correct protocols in the Network Control Panel - Client for MS Networks, Dialup Adapter, TCP/IP.
• See the Microsoft article, Verify Entries in the Hosts File or rename/delete entries.
• See the Microsoft article, Check the Winsock.dll, Wsock32.dll, and Wsock.vxd Files

If you are able to get to non secure (http://) websites but NOT secure websites (https://), such as those used for personal account pages for online banking, Amazon accounts and similar sites:

• Be sure your browser is 128 bit encryption. Go to Help on the menu and select About to determine the encryption level.
• If you use Windows XP, refer to the Microsoft KB article 813444: HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites by Using Internet Explorer in Windows XP. A summary of steps from the article is as follows:
  1. Delete Temporary Internet Files
  2. Configure Security, Content, and Advanced Settings in Internet Explorer
  3. Verify That the Date and Time Settings on Your Computer Are Correct
  4. Verify That Your Computer Is Using 128-Bit Encryption
  5. Use System Restore to Return Your Computer to a Previous State
  6. Check Third-Party Firewall or Antivirus Programs
  7. Use the System File Checker (Sfc.exe) Tool to Verify Protected System Files
  8. Verify That the Microsoft Cryptographic Services Service Is Started
  9. Register .Dll Files
  10. Create a New User Profile